Grace & Co Contemporary Jewellers was set up in 2010 by two Jewellery professionals with over 20 years’ experience between them.
Since the doors of the Ashby de la Zouch Grace & Co first opened in April 2010, Grace & Co has continued to grow and now stocks world renowned, contemporary Jewellery, watches, charms and accessories in five locations across the Midlands.
Under Grace & Co’s banner, there are also three PANDORA Concept Stores. These are based in Corby, Market Harborough and Kettering.
From the beginning the owners knew they would grow their business, so it was important to implement a stock management system that would grow with the business.
Owner Mick McQuillan knew the Industry well and chose CLARITY & SUCCESS ahead of other Industry specific software solutions.
Mick says “The initial training was extremely comprehensive, with a very nice lunch provided too! We use the system fully in all 9 shops, these are connected and transmit all information live across the stores and also to our website giving us complete control of our total business”.
As the staff began to understand the system, we have found that stock accuracy has improved dramatically. Ensuring correct items are sold, correct information taken ensures the staff understand the benefits of following the right process through the life of a product which in turn allows us to more effectively manage and re-stock accordingly”.
Improved traffic on the website could also be attributed to the integration with CLARITY & SUCCESS. Stock information transmits live to the website. When an order completes on the website, this transmits directly to CLARITY & SUCCESS creating a delivery note which is then picked and converted to invoice, removing the stock and updating the website levels.
“The statistical analysis and reporting functions are my favourite parts of the system” says Mick. “Having an instant overview of a multi-site business is vital”.
One of the main challenges with such a size business is the staff management and knowing they will be supported when you cannot be in store constantly. No need to worry with CLARITY & SUCCESS support!
“The team are helpful, knowledgeable and patient, they really don’t mind what might be silly questions. It’s something I don’t have to worry about as I know all my staff are looked after, that’s why I would have no hesitation recommending CLARITY & SUCCESS” concludes Mick.