A LEA JEWELLERS in Aberdare is owned by Steve Lea and stocks the finest items from leading Jewellery brands such as Clogau Gold, Trollbeads, Ti-Sento, Endless, Emozioni and Hot Diamonds .
They also stock a large selection of leading watch brands and Pre-owned ROLEX, Bulova, Citizen, Rotary, Superdry & Obaku.
Their customer service, Jewellery Repairs and Watch workshop staff are all experts in their fields.
Here, Steve tells his own story about his experience choosing and working with Clarity & Success.
“In 2015 I decided we needed to improve our stock control system. Ours was not only ancient, it simply was not working.
I started doing some research on the top providers that had been listed in the Retail Jeweller. It was confusing and even though we had whittled the choices down to three, it was still a concern. Would it be a big white elephant? Dead money?
We finally decided to opt for Clarity & Success. This choice was made after I attended the Jewellers Conference 2016 hosted by the CMJ
Karen was a guest speaker and had given a talk to the audience on the importance of data capture, managing information to make money.
I was fortunate to bump into Karen and congratulate her on a confident inspiring speech. We chatted and I explained where we were at in our thought process. Karen advised me to speak to members of the CMJ to ask what systems they used, which were good and which were not so good.
After just speaking to several members my mind was made up, Clarity & Success here we come.
The training, goodness, nerve racking. How do you teach a dinosaur with no interest or understanding in computers how to these things, and the staff told me categorically hey we’re not doing it!!
Well thankfully the staff at Clarity have obviously done this before. The training has been amazing, I now look like I know what I’m doing! My staff or myself could not be without the system now. The support service is second to none always there at the end of a phone not only with great knowledge but great communication and teaching skills.
I must say a few times I rang for help feeling clumsy and embarrassed and they made it so easy.
We got on so well with the stock control system we have now taken on the repair module, how did we ever cope without this?!
All of the staff are now fully automated with the software system. Our age ranges from 30 to 60’s
The stock control and repairs system and the ease of searching and finding things makes it a pleasure for all staff to use daily.
We would like to upgrade to photograph repairs at the take in point and I would also like to see in the future a web shop application and a reasonable cost to just link your stock to your web-site, both of which Clarity & Success provide so I am confident that my business can grow as I need it to.
The support is second to none, without the amazing commutative and guilt free support we would probably have failed.
I would highly recommend Clarity & Success, when you buy into the system you get the support staff as well!”