Forum Jewellers boosts scrap gold purchase operations
Making second-hand jewellery and scrap gold purchase easier to manage
Success Story
Like many other retail jewellers today, Forum Jewellers of Broadstone in Dorset have increased the scrap gold/second-hand purchase part of their business as customers look for ways to take advantage of the gold price to get extra income from unused or broken jewellery.
As a Clarity & Success client of many years standing, they were able to take advantage of the new Buy-Ins development to completely manage all aspects of the purchase process.
Forum Director Helen Molloy explains how the software has proved to be invaluable to the business.
As a Clarity & Success client of many years standing, they were able to take advantage of the new Buy-Ins development to completely manage all aspects of the purchase process.
Forum Director Helen Molloy explains how the software has proved to be invaluable to the business.
“The Buy-In module has transformed this area of our business. It delivers a clear, consistent process, full traceability of every transaction, and complete confidence in compliance and record-keeping. What could have been a complex operation is now streamlined, controlled, and highly effective.”
Helen Molloy
Director
Managing scrap gold purchase in jewellery retail
“We transitioned to Clarity & Success in 2013 and were immediately struck by the power and versatility of the system. Since then, Evolution has become a cornerstone of our business, playing a critical role in how we operate, analyse performance, and make informed decisions.” says Helen.
“From seamless till operations and stock control to advanced retail statistics, order proposals, and hit lists, the system gives us complete visibility and control. It simplifies day-to-day management while delivering the insights we need to drive performance, improve efficiency, and keep both our team and suppliers fully aligned. When we made the decision to introduce scrap gold purchasing, we were confident Clarity would have a solution—and once again, they exceeded expectations. The built-in Buy-In module is both powerful and intuitive, requiring minimal training to get up and running.
Our team can now efficiently capture customer details, verify identification, assess and process gold items, and complete transactions directly through the till.
The automated reporting provides clear, accurate data for our accounts, removing administrative burden and saving valuable time.”
“The Buy-In module has transformed this area of our business. It delivers a clear, consistent process, full traceability of every transaction, and complete confidence in compliance and record-keeping. What could have been a complex operation is now streamlined, controlled, and highly effective.”
“Clarity & Success continues to deliver real value to our business—we wouldn’t be without it.” concludes Helen.
“From seamless till operations and stock control to advanced retail statistics, order proposals, and hit lists, the system gives us complete visibility and control. It simplifies day-to-day management while delivering the insights we need to drive performance, improve efficiency, and keep both our team and suppliers fully aligned.
Our team can now efficiently capture customer details, verify identification, assess and process gold items, and complete transactions directly through the till.
The automated reporting provides clear, accurate data for our accounts, removing administrative burden and saving valuable time.”
“The Buy-In module has transformed this area of our business. It delivers a clear, consistent process, full traceability of every transaction, and complete confidence in compliance and record-keeping. What could have been a complex operation is now streamlined, controlled, and highly effective.”
“Clarity & Success continues to deliver real value to our business—we wouldn’t be without it.” concludes Helen.
The Evolution Buy In module allows easy management of second-hand or scrap gold purchase
The new Buy-in module allows jewellers to quickly purchase pre-owned jewellery for later resale or scrap gold purchase into virtual ‘bins’ for transfer to a third party such as a metal melter, retaining all security records required for such transactions and managing the margin scheme requirements. This allows a complete transaction and VAT history with customer ID compliance recorded. More about Evolution
About Forum Jewellers
Forum Jewellers has been a Clarity & Success client since 2013.
The original shop was opened by Iain & Sue Munro in Blandford Forum (hence the name!) in 1982.
In 1998, the business moved to Broadstone with daughter Helen joining the family business in 2000, and in 2015 Iain and Sue took their well-earned retirement, handing over the reins fully to Helen.
In 2022 they held their 40th Anniversary celebrations giving them the opportunity to thank their loyal customers and community for their support. About Forum Jewellers
The original shop was opened by Iain & Sue Munro in Blandford Forum (hence the name!) in 1982.
In 1998, the business moved to Broadstone with daughter Helen joining the family business in 2000, and in 2015 Iain and Sue took their well-earned retirement, handing over the reins fully to Helen.
In 2022 they held their 40th Anniversary celebrations giving them the opportunity to thank their loyal customers and community for their support. About Forum Jewellers
